Contact Us
Real people answer every message. Whether it's a question before you buy, help with your ritual, an order update, a return, or a warranty claim — reach us any of the ways below.
Fastest way to reach us. We reply within 1 business day.
Customer care: hello@dermara.beauty
Legal & privacy: legal@dermara.beauty
Phone
Prefer to talk it through? Call or leave a voicemail.
Voicemails are returned the next business day.
Support Hours
Monday – Friday, 9:00 AM – 6:00 PM Eastern Time (ET)
Closed Saturdays, Sundays, and U.S. federal holidays. Messages sent outside these hours are answered on the next business day.
Mailing Address
Dermara Labs LLC
525 Randall Ave, Ste 100-565
Cheyenne, WY 82001
United States
This is our business mailing address, not a returns address.
Returns & Warranty Claims
Please email hello@dermara.beauty with your order number before sending anything back. We'll review your request and, if approved, send you a Return Merchandise Authorization (RMA) with the exact return address. Items shipped without an RMA, or to any other address, can't be received or refunded.
Dermara ships within the United States only. All orders are priced and charged in U.S. dollars (USD).