Shipping & Delivery Policy

Dermara currently ships to addresses within the United States only, including all 50 states, Washington D.C., and U.S. territories where our carriers deliver. We do not ship internationally at this time, and we cannot ship to freight forwarders or reshipping services. Orders placed with an international or reshipper address will be cancelled and refunded.

We can ship to residential addresses, business addresses, and USPS PO Boxes. Some carriers and expedited services cannot deliver to PO Boxes; if that applies to your order, we will contact you for an alternate address before shipping.

Orders are fulfilled from our U.S. warehouse. Orders placed before 12:00 PM Eastern Time on a business day are typically processed the same business day; orders placed later, on weekends, or on U.S. federal holidays are processed the next business day. Standard processing takes 1–2 business days before the package leaves our facility. During launches, promotions, and peak holiday periods, processing may take up to 3 business days.

Once shipped, estimated transit times within the contiguous United States are:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Alaska, Hawaii, and U.S. territories: 5–10 business days

Total time to receive your order is processing time plus transit time. All delivery windows are good-faith estimates provided by the carrier and are not guaranteed.

Shipping is free on U.S. orders of $75 USD or more (calculated on the merchandise subtotal after discounts, before tax). Below that threshold, standard shipping is a flat $6.95 USD. Expedited shipping, where available, is calculated at checkout based on destination and package weight. The exact shipping charge for your order is always shown on the checkout page before you pay.

Applicable U.S. state and local sales tax is calculated and displayed at checkout based on your shipping address. Taxes are in addition to the product price and shipping fees.

We ship with USPS, UPS, and FedEx. The carrier for your order is selected based on destination, package size, and the service level you choose at checkout. We are not able to guarantee a specific carrier for a specific order.

You will receive an order confirmation email immediately after purchase, and a shipment confirmation email with a tracking number once your package leaves our warehouse. Tracking information can take up to 24 hours to update after it is issued. If you have not received a shipment confirmation within 3 business days of ordering, please contact hello@dermara.beauty.

Please double-check your shipping address at checkout. We are not able to change an address once a package has shipped. Packages returned to us as undeliverable due to an incorrect or incomplete address will be refunded for the merchandise value only, minus original shipping costs; you are welcome to place a new order with the corrected address. If you notice an error immediately after ordering, email us right away and we will attempt to correct it before fulfillment.

Weather, carrier capacity, natural events, and other circumstances outside our control can delay delivery. We will help you track and, where needed, open a carrier claim, but we are not able to compensate for carrier delays beyond what is described in our Return & Refund Policy.

If tracking shows no movement for more than 15 consecutive days, contact us and we will open a carrier investigation. Packages marked delivered by the carrier are considered delivered; if you believe a delivered-marked package was lost or stolen, notify us within 7 days so we can assist with a carrier investigation. Items that arrive damaged should be reported within 7 days of delivery with photos of the outer box, the item, and the shipping label. Full details are in our Return & Refund Policy.

Title and risk of loss pass to you when we deliver the products to the carrier, subject to the lost- and damaged-shipment assistance described above and any rights you have under applicable law.

You may request cancellation of an order any time before it has been fulfilled by emailing hello@dermara.beauty with your order number. Once a package has shipped, it can no longer be cancelled and must be handled as a return under our Return & Refund Policy.

Shipping questions: hello@dermara.beauty or 631-887-4316, Monday–Friday, 9:00 AM–6:00 PM ET. Mailing address: Dermara Labs LLC, 525 Randall Ave, Ste 100-565, Cheyenne, WY 82001, United States. This is not a returns address — always request an RMA first.